22,000 Britons dealt fresh blow as another UK energy firm goes bust – Ofgem statement


On its website GOTO said: “GOTO Energy is ceasing to trade. Ofgem, the energy regulator, is appointing a new supplier for its customers.

“Customers need not worry, their supplies are secure and funds that domestic customers have paid into their accounts will be protected if they are in credit.

“Ofgem’s advice is not to switch, but to wait until they appoint a new supplier for you.

“This will help make sure that the process of handing customers over to a new supplier, and honouring domestic customers’ credit balances, is as hassle free as possible for customers.”

Ofgem said under its “safety net”, customers’ energy supply will “continue and funds that domestic customers have paid into their accounts will be protected, where they are in credit.

“Domestic customers will also be protected by the energy price cap when being switched to a new supplier.

“Customers of these suppliers will be contacted by their new supplier, which will be chosen by Ofgem.”

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