Industry chiefs say the huge surge in passenger numbers following the easing of coronavirus restrictions is having a massive impact on the length of time it takes to check-in, go through security screening and collecting baggage. And they warn the situation is going to continue due to lack of staff and not enough money to replace them. As a result, holidaymakers will get a “degraded passenger experience at many airports.”
In a joint statement, Olivier Jankovec, Director General of ACI EUROPE (Airports Council International) and Fabio Gamba, Managing Director of ASA (Airport Services Association) said: “The figures speak for themselves in terms of the level of pent-up demand. In the wake of European States easing travel restrictions in March, the recovery of passenger traffic has accelerated sharply and suddenly. While still remaining below pre-pandemic (2019) levels, passenger traffic has also become much more concentrated over peak periods. In fact, at many airports and in particular larger hubs, traffic peaks are at, or higher than, pre-pandemic levels.
“Coping with this sudden increase and concentration of air traffic has been challenging for airports and their operational partners – in particular ground handlers. This has resulted in an increase in flight delays and cancellations, and more generally a degraded passenger experience at many airports – as key processes including check-in, security screening and baggage delivery involve longer waiting times.
“While each airport is unique and the extent of these disruptions varies significantly, the main underlying reason has been the impossibility of scaling up staffing to the levels required in order to accommodate the surge in passenger traffic.”
The two organisations say the situation is being caused by:
*Airports and ground handlers coming out of the COVID-19 crisis with depleted resources, as they have been forced to lay off staff in those areas due to the collapse in air traffic in 2020 and 2021. The fact that airports and ground received far less financial aid than airlines and that such aid came rather late was a significant contributing factor to their weakened operational capabilities.
*An extremely tight labour market across Europe. The fact that security and ground handling jobs have for many years stood at the lower end of pay scales and also involve working in shifts seven-days a week is a clear handicap in attracting people in the current inflationary environment.”
“As regards ground handling in particular, years of liberalisation triggered by the EU Ground Handling Directive have resulted in a downward spiral that has now become both socially and operationally unsustainable. If low wages and compromised service quality were already a concern pre-pandemic, they are now coming to the fore – impacting the aviation system.”
*Training and security clearance requirements that make it impossible to quickly adapt and deploy additional staff – as they result in lead times of up to 16 weeks between staff recruitment and actual deployment.
“Most airports, and in particular larger ones and hubs where operations are more complex, expect that the quality of the passenger experience will be unavoidably affected by this staffing crunch this summer,” the joint statement continued.
A survey of airports showed 66 percent expect flight delays to increase, 16 percent expect flight cancellations to increase, 15 percent expect flight schedules to be adapted and 35 percent expect the airport and ground handling staff crunch to affect their operations beyond the summer season.
ACI EUROPE and the ASA say “airports and ground handlers are leaving no stone unturned as they strive to overcome these challenges. Short-term, there is no quick and easy fix. But disruptions could be reduced by faster security clearance from competent authorities for airport and ground handling staff, airlines adapting their schedules to reduce traffic peaks and returning unused slots as early as possible and effective and even closer dialogue and cooperation between all partners involved.”
And they urge: “In the medium-term, EU rules on ground handling need to be reconsidered with a renewed focus on resilience. It is crucial that no further liberalisation of ground handling is pursued without a robust legal package aimed at guaranteeing a minimum quality of service and the promotion and recognition of the ground handling workers’ skills through, for instance, the creation of widely recognised training passports. Also, the ability to set an upper limit on the number of ground handling suppliers based on the size of the market (or airport) would go a long way in addressing both social and operational shortcomings.”