Dominique Scully, 32, from Bradwell, spent £74 on Kickers for her two sons from Wynsors World of Shoes, in Hanley, for the new academic year. But she claims her five-year-old son Adam’s shoes started to wear out within days of him returning to school.
Ms Scully told Stoke on Trent Live: “Adam came out of school with two holes in his shoes.
“All the stitching had come out of both the front of the shoes.
“I’d just chucked his pair from Clarks away a week before he started school – and they had lasted him all year.
“I was really mad.
“I’ve been able to buy him another pair of shoes but what about the other people who haven’t got the money to go out and pay for another pair of shoes.
“I’ve bought stuff from there before and it’s been fine.
“I couldn’t believe it.”
Ms Scully is demanding a refund from the shop.
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“It’s not right. I want a refund. I’ve had nothing.”
Ms Scully said the shop has sent the shoes to its quality control team, but the complaint has not yet been resolved.
She added that Kickers had told her the dispute is between her and the shop.
Express.co.uk has contacted Wnysors World of Shoes for comment.