Heartbreak as injured pensioner, 89, forced to wait in agony for 7 hours for ambulance

As Mr Soar’s condition was deemed not to be life-threatening, the ambulance request was logged as a Category 3 – one which is potentially serious and requires possible pain control and treatment, but not a priority for the ambulance service.

Nationally, the ambulance service aims to respond to these calls within an average time of 18 minutes, and nine times out of ten within two hours.

Ms Hudson said she rang several times to get an update. She said: “They said it could be up to six hours, but we were hoping for less than that.

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