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Thames Water fury as man told he uses 5,000 litres a DAY even though he's 'hardly at home'

NewsThames Water fury as man told he uses 5,000 litres a DAY even though he's 'hardly at home'


Varun, 35, father-of-one, lives in Croydon after moving from Harrow in 2020, where he paid £27 a month for water. Now, Varun has been charged £4,000 by Thames Water for his usage in 2021.

In 2021, Varun’s new monthly water bill has averaged out to £333, despite his claims he was rarely at home.

He claimed Thames Water said he used 5,000 litres of water a day.

Varun then said: “I was shocked when checking the invoice in my online Thames Water account.

“I thought it might be some system error because before moving to Croydon – I used to live in Harrow and I used to pay around £27 per month as my water bill.

“When I moved to my current house in October 2020, my water usage was around 300 litres per day according to last year’s bills.

“But suddenly after February 2021, it started showing my usage as around 5,000 litres per day”.

Speaking to MyLondon, Varun claimed his account shows him continuing to use water in November 2021, despite he and his family being in India that month.

He added he believes the members of his household do not use water beyond what is considered normal and he does not believe there is a leak.

Varun added: “Our water usage is normal. It includes regular daily activities and a quick bath in the morning. We wash our clothes two to three times a week.

“I do not wash my car or have a garden where we would use lots of water. After I got this bill, the first thing I did was get a plumber to check for any leaks.

“The plumber said that there are no leaks inside the house.”

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“One of Thames Water’s chat agents told us that if they find any issues with the current bill in due course they will refund us.

“But they don’t understand where we are supposed to find the money to start with.”

A spokesperson for Thames Water said: “We’re sorry for the inconvenience and worry this has caused the family and are re-checking their account as a priority.

“We’ve identified some readings from their water meter that require further investigation and will keep the family updated on our progress.

“We’ll also put the account on hold until the case has been fully resolved.”



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